Advance booking
Book a treatment wherever the customer is.
A mobile service for booking beauty treatments at home, in hotels or at the office.
Anonymized team experience
Parts of the solution
- Advance booking
- On-demand requests
- Payments
- Status notifications
The challenge
A mobile beauty service needed to connect the choice of treatment, provider, location and payment. Bookings could be for a home, hotel or office, covering both immediate requests and advance bookings.
Our work
The work covered mobile apps for the customer’s booking journey and the provider’s payout workflow. Ordering and payment were connected with maps and status information rather than separate service steps.
The solution
Immediate requests and advance bookings were combined with card and Swish payments. Maps and status notifications made location and booking status parts of the same user journey.
The outcome
The developed solution brought together the customer booking journey and provider payouts. Bookings, location information, payments and status formed connected parts of the mobile service.
